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NINTEX CASE STUDY: Upper Chesapeake Health 

Upper Chesapeake Health is the primary healthcare system in Harford County, Maryland. UCH’s 2,700 team members and 550 medical staff physicians are dedicated to creating the healthiest community in the state.

THE CHALLENGE: Upper Chesapeake Health (UCH) strove to streamline operations to ensure continued high-quality patient care while continuing to grow the organization. But their process for onboarding new employees and for closing accounts (offboarding) when an employee left the organization took “an inordinate amount of IT staff time and attention,” says Rick Casteel, Vice President of IT. 


THE SOLUTION: UCH leveraged Nintex to create workflows and online forms for both onboarding and offboarding and integrated it with SharePoint and other hospital IT systems. UCH employees now spend fewer hours on labor-intensive tasks such as onboarding. An HR employee takes 10 minutes to fill out a single form and electronically submit it, triggering the new employee’s account, granting hospital access and populating the employee’s SharePoint user profile.

THE RESULT: By automating the process, employees have time for other work-related activities. “I can now reassign network administrators from account creation to more strategic tasks that can have a greater positive impact on UCH patrons,” Casteel says. “The more opportunities we give employees to put their time and talents toward patient care, the better we can support the health of our community.” 

“We saw that by automating account creation, deletion and the steps in between, we could ensure that we handle the whole process in a consistent fashion, minimize the risk of human error and free up IT staff for more valuable tasks.”

Rick Casteel   

Vice President of IT, Upper Chesapeake Health

PROJECT Results:

  • Enhanced Productivity
  • Higher Level of Data Accuracy
  • Improved Level of Process Consistency
  • Greater Operational Transparency

Project PROFILE:

  • Staff Size: 2,700 Team Members
  • Objective: Improve Employee Onboarding
  • Challenge: UCH employee productivity suffered from cumbersome manual processes that slowed operations and made it more challenging to comply with patient privacy and security regulations and accommodate growth.
  • Existing Platform: SharePoint
  • Tools Selected: Nintex Workflow & Forms
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